Client Experience / External Relationships Coordinator

Job title: Client Experience / External Relationships Coordinator
Job types: Full-time, Permanent
Salary: £20,000 – £25,000 per year
Application deadline: 21/01/2022

020 4505 0489 
recruitment@claimontgroup.com 

Claimont Health is recruiting for a fantastic full-time role as a Client Experience / External Relationships Coordinator working with both the Commercial and Hub Team.  The postholder will benefit from the support and motivation of both these teams.

So, why choose Claimont Health? Claimont Health is on an exciting journey to become a nationally recognised, ‘go-to’, dynamic provider of high quality and innovative mental health services across the whole of the United Kingdom.  We are a CQC registered unique provider in the private sector of mental health services.  We provide high-profile, person centred, holistic mental health services to clients who prefer to be treated in the comfort of their own homes.  We offer a tailored service, providing highly skilled mental health professionals to complement the client’s needs.

As our new Client Experience / External Relationships Coordinator, you will not only provide an administrative service to our Clients, Customers, Office Manager and third parties, you will also provide sales support to our Commercial Team.

Your experience will include, but is not limited to:

• Working in a patient or customer facing role
• Working within a private healthcare or domiciliary care environment in an administrative role
• Working within any clinical administration and be able to use Customer Relationship Management software (Salesforce).
• Be able to contact prospective referrers and customers
• Build and maintain good client and customer relations
• Coordinate meetings with prospective clients
• Knowledge or awareness of Mental Health Care

You will be able to:

• Demonstrate empathy and resilience
• Remain calm and professional
• Demonstrate excellent communication and organisation skills, with a solution focused, dynamic approach to prioritising your workload
• High level of attention to detail, accuracy, and pride in your work presentation
• Strong written and verbal communication skills and the ability to multi-task
• Be able to work on your own initiative and/or as part of team
• Expertise in the use of Office 365, Microsoft Word, Excel (including data management within spreadsheets), PowerPoint, pdf editing, minute taking and the preparation and editing of documents

The role will be office based in Haywards Heath, West Sussex, working Monday to Friday, 9am to 5pm.

Please email your CV to recruitment@claimontgroup.com or call our recruitment office on: 020 4505 0489.  

Our Mission and Values

Claimont’s mission is to be the leading independent sector provider of flexible, responsive, and dynamic mental health services in the UK. The values we live by are:

• Commitment
• Care
• Compassion
• Leadership

Claimont Health follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Claimont Health is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs, and sexual orientation and are fully committed to equality, diversity, and human rights